A few blocks from my home sits a small Japanese grocery store that has been in the neighborhood for years. It’s the kind of place that once felt irreplaceable—carefully sourced ingredients, shelves stocked with items I couldn’t find in mainstream supermarkets, and an owner who knows her regulars.
But much as I love this store, it has been in steady decline for a few years now. Whole Foods opened up nearby and it now stocks all the basics—miso paste, kombu, dashi packets, nori—that I, or anyone else, could want for weeknight Japanese cooking. Suddenly, the extra trip to the specialty shop felt unnecessary most of the time. The big chain became “good enough,” and in a world where convenience dictates behavior, good enough tends to win.
What happened to that shop isn’t really about Japanese groceries. The same story is playing out across sectors as the mass market parts of many businesses are being swallowed up by bigger players. If a small business competes on anything that a large company can copy and make money from, you can bet your bottom dollar that a large company will eventually start providing those goods or services. And thanks to globalized supply, online storefronts, and the ever-increasing speed of information flows about trends and consumer needs, that copying can happen almost instantly.
Faisal Hoque’s books, podcast, and his companies give leaders the frameworks and platforms to align purpose, people, process, and tech—turning disruption into meaningful, lasting progress.
That’s why many small businesses need to rethink their business models. Market segments that once seemed niche are quickly becoming part of the mass market. And small businesses have never been able to compete in broad market sectors on the provision of products or services alone. In today’s environment, the only defensible strategy is to go narrow—much narrower than often feels comfortable.
Taking this path can be particularly difficult because when times are tough. The instinct of a small business owner is normally to try harder at everything: better service, longer hours, more products, lower prices. But that’s a trap. When you compete broadly against players with structural advantages, you’re fighting a war of attrition you cannot win. So, instead of trying to beat big companies at their game, SME’s should play a different game altogether, a game they have advantages that the big beasts can’t replicate.
The three shifts that define survival
Small businesses that want to thrive in the future need to make three fundamental shifts in how they operate.
1. From Generalist to Specialist: The Power of Expertise
When business gets tough, owners often broaden the offering—they add more products and try to serve more customer types to become all things to all people. This is understandable but counterproductive. Instead, the path to survival runs through radical specialization: owning a territory so narrow and deep that competition becomes nearly irrelevant.
The point is that while generalist businesses compete with everyone, specialists compete with almost no one. An accounting firm serving all small businesses faces constant price pressures from the commoditization of services in their sector. The same firm focusing exclusively on assisting craft breweries as they navigate excise tax regulations, inter-state distribution challenges, equipment depreciation schedules, and seasonal cash flow patterns can add value in ways that a large firm selling generalized services never could. They are not competing on price anymore—they are competing on irreplaceable expertise.
This matters now more than ever because AI and automation are rapidly commoditizing general knowledge. ChatGPT can generate useful general marketing advice. But it cannot replicate 15 years of navigating the specific regulatory environment of biotech fundraising or identifying which Japanese suppliers source sustainably today. Only the deepest moats can be defended when breadth can be automated.
2. From Customers to Community: Building Tribal Loyalty
In an age in which more and more interactions are becoming digital and transactional, the hunger for genuine connection intensifies. People will pay premiums and make extra trips for businesses that make them feel they belong to something—business that don’t just sell products but that create communities.
Radical specialization creates the conditions for community, because the people who walk through the door aren’t just customers anymore. They are people who share something in common: a deep focus on and interest in a specific activity, product, or type of knowledge. This is the foundation on which small businesses can build their tribes.
For example, instead of simply selling products, the Japanese grocery store in my neighborhood could cultivate a community of serious home cooks who care about authentic Japanese cuisine. It could organize monthly sake tastings, knife skills workshops, cooking demonstrations—anything that helps create a community of people who come to the store because it’s their store, a place where people like them hang out and shop. In this way, the business becomes not just a vendor but the center of a shared identity.
3. From Corporate Speak to Real Humanity: The Power of Authenticity
Small businesses often try to sound like big companies. The irony is that this erases the one advantage small businesses will always have over their larger competitors—the ability to be distinctively, recognizably human.
Big companies have no choice but to be bland, because when a business serves millions of customers with diverse values and preferences, it cannot afford to be polarizing. Every piece of marketing content, branding, and presentation is smoothed into a form that is maximally inoffensive, and which almost inevitably tends to fade into forgettable corporate messaging. But small businesses that specialize do not face this constraint. They can afford to have opinions, quirks, and personality. And in a world where AI can generate perfectly polished content and every brand sounds the same, being recognizably yourself becomes a competitive advantage that cannot be replicated.
This isn’t just about being quirky for its own sake. An authentic voice does three things that corporate polish cannot. First, it makes expertise tangible—strong opinions come from deep knowledge, and customers can sense the difference between an earned perspective and generic advice. Second, it attracts the right people while repelling everyone else, which is exactly what a specialized business needs. Third, it creates connection before transaction. When someone has been following the grocery store owner’s social media posts for months, seeing her passion for real ingredients and deep knowledge of the products she sells, the first visit feels less like shopping and more like finally meeting someone they already know.
Three things to do right now
Here are three concrete steps you can take immediately as a small business owner to help your business survive into 2026 and beyond.
1. Map your territory
Pick your top 10 customers and write down what they have in common. What do they care about that others don’t? What expertise do they value that general competitors can’t provide?
This exercise reveals where the business already has traction with a specific group—the foundation for radical specialization. Most small businesses discover they’re already serving a niche without realizing it. The work is recognizing it and leaning into it fully rather than hedging with broader offerings.
2. Choose one thing to stop doing
Radical specialization requires subtraction. This week, identify one product line, service offering, or customer segment that pulls the business away from its core expertise.
Then stop serving it.
This can feel terrifying. The instinct is to worry about lost revenue. But the store that stops trying to compete as a general grocer and embraces a new identity as a specialty shop for serious home cooks isn’t limiting itself—it’s claiming territory it can actually defend.
3. Show up as a human being
Pick one platform—Instagram, LinkedIn, a blog, whatever feels natural—and commit to posting three times this week as an actual person with actual opinions.
The goal isn’t to go viral or be provocative for its own sake. It is to demonstrate that there is a real human with real expertise and real opinions behind the business—someone worth paying attention to and someone eventually worth paying to do business with.
This may feel uncomfortable at first. That discomfort is a good sign. If it feels too polished and safe, it’s not quite working yet.
The path forward
That Japanese grocery store near my house is still there—for now. But if it wants to survive in the long term, it will need to make choices that feel counterintuitive: going narrower instead of broader, becoming smaller instead of bigger.
In a world in which large companies are serving broader and broader markets, small businesses need to lean into becoming specialists. This gives them not just something feasible to defend but the tools they will need to fight for their territory.
Faisal Hoque’s books, podcast, and his companies give leaders the frameworks and platforms to align purpose, people, process, and tech—turning disruption into meaningful, lasting progress.
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