As the U.S.-Israel military operation in Iran moves into its fifth day and Iranian drone and missile attacks spread through the region, there are a number of industry updates of note.
Travel Industry Council of Ontario (TICO) CEO, Richard Smart said in a statement to Travel Press Today that: “We recognize how difficult the past month has been for travel advisors and their clients, with disruptions affecting Cuba, parts of Mexico and now significant airspace closures in the Middle East. Advisors are once again on the front lines, supporting travellers through uncertainty and rapidly changing conditions.”
Smart said that: “For those who are managing impacted bookings, Ontario’s consumer protection framework continues to apply,” before continuing: “Where a customer has purchased a travel package, and an element of that package can’t be delivered (e.g., a flight), the customer must be offered their choice of a refund, travel alternative or a voucher.”
TICO’s CEO also said that: “Advisors are also reminded of their obligation to keep clients informed of material changes that could affect their travel decisions.”
And he emphasized that: “Travel advisors play a critical role in implementing these protections, ensuring travellers know their options, facilitating resolutions and keeping them informed. TICO’s website provides more information about the consumer protection obligations in these unfortunate situations.”
Smart concluded: “Should consumers have any uncertainties or inquiries regarding available consumer protections, TICO remains accessible to provide assistance via email or telephone.”
MSC CRUISES
MSC Cruises also provided an update advising that it “is working continuously with airline partners in the region, particularly Emirates and Etihad Airways, to identify and secure return flights for our guests” on the MSC Euribia.
The cruise company said: “We are requesting priority for our guests from our partners. At present, airlines operating flights have indicated that they will follow an order of priority based on the original flight date.”
And it continued: “In order to speed up the repatriation, we are working on other options such as chartering flights from Dubai, Abu Dhabi or Muscat.”
MSC said that: “In parallel we are in constant contact with local authorities, Embassies and Foreign Offices to also support the safe return of our guests.
The cruise company concluded: “The situation on board remains calm. We are providing guests with regular updates on the situation. They have full access to all onboard services and facilities, and we continue to provide a high standard of care, comfort and support.”
AIR CANADA
In a post on X, Air Canada announced “a strategic expansion of service to Delhi, India with the introduction of a new year-round flight from @yulaeroport starting Oct. 31. We will also be increasing service out of @TorontoPearson to 10 flights per week. @DelhiAirport
