Rogers is once again laying off staff, this time targeting its in-house IT support team across several provinces.
Per a Globe and Mail report, Rogers will redirect the work these employees did to a third-party vendor, and the company claims that the vendor plans to rehire most of the laid-off employees. However, Rogers did not name the vendor.
“They plan to hire the majority of our staff and there will be no impact to how our employees are supported, including our on-site IT support,” Zac Carreiro, a spokesperson for Rogers, told the Globe.
Carreiro also said that Rogers is evolving its internal IT support for employees.
A spokesperson for law firm Samfiru Tumarkin told the Globe that one of the terminated Rogers employees said nearly 100 roles had been affected by the layoffs.
The cuts impacted several technical roles, such as software developers, audiovisual conferencing support, and management, that supported Rogers’ internal staff. Rogers said most of the cuts impacted workers in Ontario, but roles in Quebec and New Brunswick were also impacted. It’s not clear how many of the third-party vendor workers would be based in Canada.
Rogers’ latest cuts come roughly a week after an alliance of Canadian telecom workers publicly denounced the offshoring of Canada’s telecom jobs. The alliance warned that shipping jobs overseas would negatively impact the country, with security and privacy being top concerns.
Moreover, Rogers and other telecom providers have been on a multi-year layoff streak. MobileSyrup reported last year that Rogers ended a contract with a company called Foundever, resulting in roughly 1,000 layoffs impacting call centre employees. In February 2025, Rogers also laid off about 400 online chat agents. And in December 2024, the Globe reported that Rogers shed over 3,000 jobs following its takeover of Shaw, despite the company committing to creating 3,000 jobs in an effort to secure approval for the merger.
In the wake of these layoffs, Rogers’ customer service quality has declined significantly. Customers report waiting hours on hold to resolve simple issues, and places like the Rogers subreddit are constantly full of complaints from customers over terrible experiences trying to contact Rogers.
And Rogers isn’t alone in this — Bell and Telus have also laid off workers. Bell laid off nearly 700 employees ahead of the holidays, and last year offered voluntary separation to 1,200 union workers. Telus, meanwhile, offered buyouts to almost 700 workers in January and laid off roughly 6,000 people in 2023.
Source: Globe and Mail
