Browsing: Customer Service

Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Direct customer support involvement led to vital product improvements and…

Trader Joe’s is now king of the grocery aisles, according to the latest American Customer Satisfaction Index. The California-based specialty…

Key Takeaways 51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking…

Sierra, a 21-month-old, San Francisco-based startup that builds customer service AI agents for enterprises, announced on Friday that it reached…

Opinions expressed by Entrepreneur contributors are their own. Key Takeaways Be easily reachable, answer their common questions and document areas…

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated…

Every business is in the hospitality business—because customers don’t just remember what you did, they remember how you made them…

Opinions expressed by Entrepreneur contributors are their own. German Sierra, founder of Pana Food Truck in Santa Cruz, California, never…