Telus is increasing wireless and internet prices for some customers starting in February.
Customers took to social media to complain about the price hike. When MobileSyrup asked Telus about the increase, the carrier confirmed it was increasing prices for both wireless and internet/TV customers in February and March, respectively.
The carrier said the wireless increase would impact some legacy month-to-month plans on the next bill starting in February. In March, some month-to-month customers with internet and Optik TV plans will see a $5 increase as well. Telus’ full statement follows:
“Beginning in February, TELUS customers on select legacy month-to-month rate plans will see a $7 increase on their next billing cycle. Affected customers can avoid this increase by taking advantage of any of our in-market monthly rate plans that best suit their needs and budget, which includes a 5-year rate plan price lock, data at 5G+ speeds and unlimited Canada-wide talk and text, offering even more value.
“Beginning in March, some customers on select month-to-month Internet and Optik TV plans will see a $5 increase on their next billing cycle. Of note, these customers have the option to sign a new two-year term to avoid the increase.”
Notably, Telus wants customers to switch to one of its in-market plans to get a five-year price lock to avoid increases like this. However, customers would need to sign up for at least a $75/mo plan in order to get the price lock. For many customers — especially those on older plans — $75 might be a lot more than what they currently pay.
The $75/mo plan in question includes 100GB of 5G+ data (speeds capped at up to 2Gbps) and Canada-wide talk and text, along with unlimited long-distance minutes to 27 countries. The $75 price includes a $10 discount for using automatic bank payments — customers who (understandably) don’t want to give Telus access to their bank account will have to pay $85 instead.
Also of note, this move comes after a Telus exec spoke about raising prices in 2026 to increase Telus’ average revenue per user (ARPU), which has hovered around the $57-59 mark for years. Getting customers on older plans to switch to a $75/mo plan would certainly help the carrier boost its ARPU.
That said, customers might not want to pay Telus more, especially as the company is also reducing the number of people it employs in Canada. The carrier just announced buyouts to 700 more employees across the country, and it has been offering buyouts and laying off employees for years. Raising prices while cutting staff and making service worse won’t sit well with Canadians.
The good news is Telus isn’t the only provider offering a price freeze. Freedom Mobile, for example, promises to freeze prices on its plans as long as customers remain subscribed to that plan. Plus, it offers cheaper plans with greater value, like a $39/60GB CAN/US/MEX plan. Or, if you really need 100GB, Freedom has a $59/mo plan — cheaper than Telus’ $75 option — also with CAN/US/MEX usage and additional roaming in 120 other locations.
And if you really can’t quit the Telus network, maybe just switch to Public Mobile — the Telus-owned provider has very similar plans to Freedom, making it a much better value option than sticking with Telus.
