Gen AI Could Fix Performance Reviews—or Make Them Even Worse

Enterprises are rapidly deploying generative AI systems to streamline performance reviews. Citi’s Performance Assist pulls data from across its organization to draft evaluations. JPMorgan’s LLM Suite supports the writing of year-end reviews. Boston Consulting Group’s internal AI assistant reportedly cuts review-writing time by 40%. These systems demonstrate impressive capability, but so far, most organizations are using them to more quickly produce more polished versions of traditional narrative reviews.