A registered gestor agent has been arrested in western Spain for blocking out all citas previas (appointments) on the immigration website and then charging foreigners €300 to €400 to get seen, proof that it’s not only clandestine agents exploiting the system.
A new police arrest in the western city of Salamanca is the latest example of how Spain is struggling to stamp out the so-called cita previa scam.
The case also highlights how it’s not just criminal groups operating through internet cafes or Facebook and WhatsApp groups who are targeting desperate foreigners wanting to process their residency papers, sometimes legitimate firms are involved in these illicit practices too.
According to the police investigation, the modus operandi of the group is nothing new. It consisted of hacking the government’s appointment booking system and claiming all available slots to then resell them to foreigners.
READ ALSO: €90 for a ‘cita previa’ – Spain’s residency appointment scams worsen
The racket targeted both registered and undocumented migrants in Spain, hampering legal residents and favouring illegal migration in the process.
For the undocumented applicants, the gestoría agency used fake rental agreements to register dozens of people at the same address, tricking the padrón municipal register system.
The migrants then used these padrón certificates to justify their residency and apply for the corresponding residence and work permits.
This comes at a time when Spain is offering residency rights to 800,000+ undocumented migrants already in the country.
They have to meet certain requirements, including providing documents proving they were in Spain before January 1st, 2026.
READ ALSO: Spain’s ‘cita previa’ scams grow ahead of mass regularisation process
This latest cita scam crackdown began on May 27th with the arrest of one of the managers of the gestoría agency, but Spanish national police have not ruled out further arrests.
There isn’t a direct translation for the word gestor in English, but they serve as a sort of ‘jack-of-all-trades’ consultant, administrator, adviser and accountant.
Gestores work in gestorías, which are licenced administrative offices dealing with all this state-related paperwork.
READ ALSO: What does a ‘gestor’ do in Spain and do you actually need one?
By no means is this latest case an indication that all gestorías involved in immigration matters are illegally blocking out appointments for profit.
But it does raise the question as to why some gestorías seem to be able to immediately get residency appointments on the much-maligned extranjería website when individual foreigners cannot.
If they promote getting a cita quickly as part of their services, does that mean they are using the same software as under-the-radar criminal gangs to book out all appointments and hijack the system?
After all, gestores are not migration officials so they should have no more internal access to the online extranjería system than ordinary people.
READ ALSO: How to get a ‘cita previa’ (appointment) in Spain when it seems impossible
Spanish authorities are reportedly reviewing the possibility of introducing a new personalised passkey system in a bid to stamp out the fraudulent “trading” of appointments at extranjería (immigration) offices.
