Canadians who subscribed to Audible could be eligible to take part in a new class-action lawsuit filed against the company.
On June 22, Consumer Law Group filed a proposed class-action lawsuit against Audible, Inc. in the Ontario Superior Court of Justice in Ottawa. The Amazon-owned company with headquarters in Newark, New Jersey, is one of the most popular audiobook platforms globally.
The lawsuit alleges that Canadian Audible customers lost audiobook credits that they had paid for when those credits expired after 12 months or when they cancelled their memberships.
There is a similar proposed lawsuit in the U.S. alleging that the company’s credit expiry practices are unlawful.
The allegations
Audible is facing allegations that some Canadian customers lost audiobook credits they had paid for before they had the chance to use them. According to the court document, Audible’s policies state that credits expire 12 months after they’re issued or when a customer cancels their membership.
A Standard membership costs $8.99 per month and allows customers to choose one audiobook each month, which remains available as long as they’re a member. The Premium Plus membership costs $25.95 per month and provides two audiobook credits per month.
The lawsuit was brought forward by a plaintiff in Ontario who became an Audible Premium Plus member in or around 2018, accumulating credits over the years. Around August 2025, she stated that she had cancelled her membership to switch to a Standard membership. At the time, she still had multiple unused Audible credits remaining.
“Following the cancellation, the plaintiff discovered that her unused credits had disappeared from her account, as Audible expired these unused credits,” states the document. “As a result, she lost the value of the credits that she had paid for.”
The lawsuit alleges that Audible’s policy puts pressure on consumers to maintain Premium Plus memberships they no longer want or need to avoid losing their credits.
It further claims that the company’s policy is “exploitative, unfair, and abusive,” and alleges that it violates the Consumer Protection Act and other protection laws. Audible also faces allegations that it unjustly enriched itself at customers’ expense through expired credits.
The lawsuit also alleges that the practice is ongoing.
Daily Hive has reached out to Audible regarding the allegations.
Are you eligible?
If you’re a Canadian Audible subscriber who lost credits after they expired, you may be eligible to join the class-action lawsuit.
How much could you receive?
The lawsuit is currently in a proposal stage and still has to be certified by the court. However, it’s seeking compensation equal to the value of expired credits and punitive damages.
What should you do next?
If you meet the eligibility requirements, you can sign up to join this class action online. You’ll have to provide your address, contact information, and other details.
Header image credit: Shutterstock
