Rogers wireless customers are getting hit with price hikes starting next month, according to notices that went out to Rogers and Fido subscribers on recent bills.
Several Rogers and Fido customers took to social media to complain about the incoming price hikes. Most of the increases are about $5 per month, tho some people are only seeing a $4 increase. One user shared a picture of the notice they received on a Rogers bill, which reads:
“We continuously invest to bring you Canada’s most reliable 5G+ network and the best mobile experience in Canada. To help support these investments, the monthly fee for your wireless price plan will increase by $5 (plus taxes), starting with your next bill, on or after July 15, 2026. This will appear as an additional line item under Monthly Charges on your monthly bill called Wireless Plan Rate Adjustment. The rest of your wireless services remain the same. If you have any questions or no longer wish to subscribe to your wireless service, please reach out to us as indicated in the Contact Us section of this bill.”
A Fido customer posted on Reddit that they noticed the bring your own phone (BYOP) $25/80GB plan they just switched to a couple of months ago is already increasing by $5, and they aren’t the only ones with this plan seeing a price hike. However, there are also several people with that plan who reportedly did not receive a price increase notice, so your mileage may vary with this.
MobileSyrup reached out to Rogers, which owns Fido, to learn more about the increase, but the company did not respond prior to publication.
What to do if a carrier increases your bill
If you get hit with a price increase from Rogers, Fido, or any other carrier, there are a few things you can do. First, you can try talking to your provider about the increase. Sometimes, you can get the increase reduced or removed entirely. However, there’s no guarantee that you’ll get a reduction this way, and it’s even more difficult to pull off now, given the dire position of customer service.
Another option is to file a report with the Commission for Complaints for Telecom-television Services (CCTS). While this has worked for some people, it’s also not guaranteed to help, and it can take a long time to get a resolution.
Finally, you can switch providers. This is usually the quickest route to a resolution, and it means you can take advantage of deals aimed at attracting new customers. Switching could also get you a sweet win-back offer from your old carrier if you’re lucky.
Moreover, switching providers is easier than ever now, especially since the CRTC banned activation fees and other junk charges. Of course, the Big Three are trying to get around the new rules with new activation fees they claim aren’t activation fees, but for the most part, you can avoid this by shopping online or by bringing your own phone.
