Rogers is sending some customers an email about its 2G network retirement and threatening fees for those who don’t upgrade their devices before the end of June.
According to a Fido support page about the shutdown, customers may see a $75 administrative charge after June 30, while some customers may have already seen a $3 monthly “Legacy Network Usage Fee.” However, that fee will go away after June 30.
If that sounds familiar, it’s because Rogers used a similar playbook during last year’s 3G network shutdown. In June 2025, Rogers added a one-time $75 fee for customers who were still using the 3G network by the end of the month, and before that Rogers started charging customers a $3/mo ‘Legacy Network Usage’ fee for continuing to use the 3G network.
This time around, several Fido customers took to Reddit to share information they had received related to the upcoming 2G shutdown and the new fee. One customer shared a section of the email, which reads:
“If you do not take the steps required to transition to our updated network before June 30, 2026, a $75 2G Administrative Charge will be applied to your account to cover costs associated with our transition efforts. This charge will only be applied once even if you have multiple lines on the same account on the 2G network. You can avoid this charge by transitioning to our upgraded network.”
However, the changes aren’t limited to Fido customers, as both Rogers and the flanker brand have dedicated support pages related to the 2G shutdown. The support pages note that Rogers will retire the 2G network on November 30, 2027. Moreover, the support pages note that Rogers is offering $0 devices to help customers transition, and that customers won’t need to change plans “in almost all cases.”
The core issue is very similar to what happened with the 3G shutdown last year, which left many customers in a lurch. In short, some phones fall back to older wireless network bands like 2G or 3G when making phone calls. Typically, this impacts older phones that might not support voice over LTE (VoLTE), which is needed to make calls over 4G.
However, there are tons of customers who have devices that support VoLTE but can’t use it in Canada for various reasons. For example, some devices might not have the necessary carrier certification to use VoLTE, while others might lack certain software or firmware updates needed to enable the functionality. (OnePlus phones, for example, had several issues during the 3G shutdown because of this.)
What to do if you receive a 2G shutdown email
Anyone who receives an email from Rogers or Fido related to the 2G shutdown should take some time to check whether their phone is compatible before rushing out to buy a new device. Rogers offers an online compatibility checker to see if a phone is compatible. Further, customers can dial #348378 to see if their phone is placing calls over VoLTE.
In some cases, customers will be able to tweak the settings on their phone to enable VoLTE. While it won’t work for everyone, impacted customers should check their phones’ carrier settings to see if VoLTE can be enabled. (For Android users, check in Settings > Network and Internet. For iPhone, check Settings > Cellular.)
Customers unable to enable VoLTE may need to upgrade their device. You also might be able to switch to another provider, but it’s worth noting that will only buy you a little time as other Canadian carriers are moving toward their own network shutdowns. Finally, some people say they had success with complaints to the Commission for Complaints for Telecom-television Services (CCTS) about the fees, but your mileage may vary with that.
